Shipping policy
01. Order Processing
Thank you for shopping at S. Same Ships Suppliers. All orders are subject to a processing time of 1 to 3 business days before they are dispatched from our global fulfillment network. Please note that processing time is separate from shipping time. You will receive a confirmation email with tracking information once your premium tea products and accessories have been shipped.
02. Direct Fulfillment & Shipping Times
We operate on a direct-to-consumer dropshipping model. By shipping directly from our carefully vetted international production partners and warehouses, rather than from our headquarters at 86-90 Paul Street, London, we minimize warehousing costs and ensure you get an extensive catalog of products without extreme markups.
Because packages cross international borders, standard delivery generally takes between 7 to 15 business days, depending on your location. Please allow extra time during peak holiday seasons or due to unforeseen customs delays.
03. Multiple Shipments
Since we source different tea varieties and tea accessories from various specialized facilities within our global network, your items may be dispatched separately to expedite shipping. If you receive a package that does not contain your entire order, please do not worry. The remaining items are on their way and will arrive in separate packages, often with their own individual tracking numbers.
Customs & Duties
SAME SHIPS SUPPLIERS S L LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).
Lost or Stolen Packages
We are not liable for packages marked as delivered by the carrier. If your tracking indicates delivery but you have not received it, please contact the shipping carrier directly to file a claim.
04. Tracking Your Order
Once your order is dispatched, you will receive an email containing your tracking number(s). You can use this to monitor your shipment's progress. Please note that it may take 24-48 hours for tracking information to update in the carrier's system. If you have any questions regarding your delivery, contact us at info@sameshipssuppliers.ltd.